Privacy Policy

PRIVACY POLICY – KIEROPLUS

Last updated: September 24, 2026

This Privacy Policy governs the collection, storage, use, and protection of personal data collected through the website, landing pages, web portals, and mobile applications of KieroPlus (hereinafter, the “Platform”).

1. DATA CONTROLLER AND SERVICE OPERATOR

The owner and operator of the Kiero+ application is KieroPlus, LLC, a Delaware Limited Liability Company (USA), email info@kieroplus.com.

2. INFORMATION WE COLLECT

We collect personal information necessary to operate, provide, and improve the Platform’s services. Depending on the user profile, we may process:

Users / Customers:

  • Contact and identity data: name, email address, phone number, and delivery addresses.
  • Order history, placed orders, and consumption preferences.
  • Location and geolocation data (with prior device authorization) to facilitate searching for nearby businesses and delivering to the specified location.

Associated Businesses and Stores:

  • Commercial name, legal name.
  • Establishment address, product catalog/menus, pricing, business hours, and operational contact information.

Delivery Drivers (Riders):

  • Identification data, phone number, email address, and login credentials for the delivery driver app.
  • Precise real-time geolocation data: while the driver app is on duty (in foreground or background according to system permissions), for the sole purpose of assigning nearby orders, calculating routes, and allowing customers and businesses to track delivery progress.
  • Delivery history, customer ratings, and operational activity logs.

Automatically Collected Information:

  • Device technical data: IP address, device model, unique system identifiers, operating system, network connectivity data, and technical crash logs.

Payment Notice: Payments made by credit card or other electronic methods are processed via certified third-party payment gateways (such as Stripe or other PCI-DSS compliant platforms). KieroPlus does not store full credit or debit card numbers on its servers.

3. HOW WE USE THE INFORMATION

We use the collected information to:

  • Primary service delivery: Process orders, connect customers with associated businesses, and coordinate home delivery with delivery drivers.
  • Geolocation and logistics: Assign orders to the most suitable driver, estimate arrival times, and enable real-time delivery tracking.
  • Account management and support: Create and manage user accounts, verify identities, and handle customer support inquiries or claims.
  • Operational communications: Send notifications regarding order status, security alerts, or service updates (via SMS, email, or push notifications).
  • Commercial communications: Send information about offers, discounts, or updates when authorized by the user (with the ability to opt out at any time).
  • Security and fraud prevention: Detect and prevent unauthorized access, abuse, suspicious transactions, or terms of service violations.

4. SHARING INFORMATION WITH THIRD PARTIES

KieroPlus does not sell or trade your personal data to third parties. We share your information solely in the following circumstances:

  • Operational intermediation: We share only the strictly necessary minimum data between customers, businesses, and delivery drivers so that each order can be prepared and delivered properly.
  • Technology service providers: Third-party companies engaged for cloud infrastructure and hosting, payment processing, email delivery tools, or performance analytics, under strict confidentiality agreements and limited exclusively to providing our services.
  • Legal compliance: When strictly required to comply with applicable laws, court orders, government investigations, or to safeguard the security of the Platform and its users.

5. INTERNATIONAL DATA TRANSFERS

Because KieroPlus LLC is an entity located in the United States and utilizes cloud servers and technology providers distributed internationally, your personal information may be transferred to, processed, and stored in the United States or other countries where our servers are located. By using the Platform, you acknowledge and consent to this international transfer and processing in accordance with this Policy.

6. DATA RETENTION AND DELETION

We retain personal information for as long as the user account remains active or as necessary to fulfill the purposes for which it was collected.

Additionally, we retain records to comply with legal obligations and enforce our terms. Once this retention period ends, data is deleted or permanently and irreversibly anonymized.

7. USER RIGHTS AND ACCOUNT MANAGEMENT

Any user (customer, merchant, or delivery driver) has control over their personal data and may exercise their privacy rights at any time under applicable laws:

  • Access and consultation: Request details of personal data held about you.
  • Update and rectification: Modify or correct incomplete or inaccurate data.
  • Account deletion and erasure: Request the permanent deletion of your account and associated personal data.
  • Device permissions management: Enable or revoke location, camera, or push notification permissions at any time directly through your mobile device settings.

Mechanisms to exercise these rights:

  • From the app: You can update profile information or request account and data deletion directly from the Settings / Profile / Delete Account menu within the app (in compliance with Apple and Google guidelines).
  • By email: By sending a request to info@kieroplus.com specifying your username, linked email address, and the requested action.

8. SECURITY MEASURES

We implement appropriate technical, administrative, and physical security measures to safeguard your information against unauthorized access, accidental loss, alteration, or disclosure:

  • Data encryption in transit using secure protocols (SSL/TLS / HTTPS).
  • Password protection using one-way cryptographic hashing algorithms.
  • Access restrictions and controls to internal systems based on employee/contractor roles.

9. CHILDREN’S PRIVACY

The Platform is not intended for minors under the age of majority in their country of residence (typically under 18 or 13 years of age). We do not knowingly collect personal data from minors. If we discover that personal data from a minor has been collected without verifiable parental consent, we will promptly delete it from our systems.

10. CHANGES TO THIS POLICY

KieroPlus LLC may update this Privacy Policy to reflect changes in our practices, Platform features, or regulatory requirements. We will notify you of any material changes via a prominent notice on our applications or by email before they take effect. The “Last updated” date at the top indicates the current version.

11. CONTACT CHANNELS

For any questions, clarifications, or inquiries regarding this policy or the processing of your personal data:

WhatsApp